Berkline
Reviews and Complaints
Berkline "Bonded-leather" peeling off of chairs.
We purchased Berkline motorized theater chairs with bonded leather. About 16 months later the "leather" started to crack. The company said, "Sorry your warranty is up. It sounds like you didn't take care of it properly. The directions said to clean with a damp cloth and dry with a soft cloth. Apply a conditioner when needed.
The furniture was not inexpensive and we purchased four chairs. The leather is peeling off much like peeling the skin off someone's back after getting a sunburn. The "leather" is thin like skin. Underneath is a yellowish material. Looks awful. Very embarrassing. The chairs still work well. Can't afford new.
Has anyone had a similar experience?
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I have the same problem don’t know who to contact.
Same thing has happened to my set of four Berkline 12003 Reno that I bought 4 years ago...total junk...bonded leather is pealing and the company I bought them from (4 seating) in So California says sorry...to bad...thinking about having them reupholstered but it may be cheaper just to take the hit and move on.
Bought mine in July 2011 from Sears and leather peeling off one chair so far and looks horrible. I had 5 year extended warranty through Guardsman and they told me it's normal wear & tear so not covered.
What this is normal!! Sears tell me it had 1 year warranty so it has expired but I haven't given up yet
We also have a Berkline reclining sofa. 2 years later leather peeled right off, $1800 down the drain. Never will I buy a bonded leather product ever again.
Yes, I had the same issue with a bonded "leather" sofa and love seat from Art Van Furniture (Michigan). Cracking and peeling off a couple of months after the one year warranty expired.
Spoke with a leather repair specialist who basically told me that bonded leather is *** and only lasts about a year and a half. He says it's an illegal product in many countries.
I wander if these companies know about it and still sell it without warning consumers. Wish there were a class action lawsuit we could join.
Berkline is out of business. When you call there number they have no one to answer the phone.
I am stuck with my theater chairs with the bonded leather peeling off. They look horrific.
I have to cover them with bath towels. The lumber areas are all broken down, but as I stated before, the electric motors are still working well...thank God.